Privacy Policy
Sarah Bass respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit SarahBassBooks.com, purchase products or services, make an enquiry, subscribe to communications or otherwise interact with the website.
1. Who We Are
SarahBassBooks.com is the official website of Sarah Bass – Author, Care Provider, Care Manager, Mentor and Educator.
For the purposes of applicable UK data protection legislation, the person or organisation responsible for deciding how your personal information is used is:
Sarah Bass / Amberly Solutions Limited
Website: https://sarahbassbooks.com
Email: sarah.bass@amberlysolutions.net
Correspondence Address: Gloucester House, 23A London Road, Peterborough, Cambridgeshire PE2 8AN
This person or organisation is referred to in this Privacy Policy as “we”, “us” or “our”.
2. Information We May Collect
Depending on how you use our website, we may collect:
Your name.
Email address.
Telephone number where provided.
Billing and delivery address.
Details relating to products or services you purchase.
Information submitted through enquiry or contact forms.
Information relating to speaking engagements, workshops, coaching, mentoring or educational services.
Newsletter and marketing preferences.
Order, refund and transaction information.
Technical information such as IP address, browser type and device information.
Website usage and cookie information where applicable.
Correspondence between you and us.
We aim to collect only the information reasonably necessary for the relevant purpose.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil orders.
Arrange delivery of physical books or other products.
Provide digital products or online course access.
Process bookings for workshops, coaching, mentoring or speaking engagements.
Respond to enquiries.
Send order confirmations and service-related communications.
Process payments, refunds or payment queries.
Maintain financial and accounting records.
Provide customer support.
Send newsletters or marketing communications where permitted.
Improve our website and services.
Maintain website security and prevent fraud.
Comply with legal, regulatory, tax or accounting requirements.
4. Our Lawful Basis for Processing Your Information
We process personal information only where we have an appropriate lawful basis.
This may include:
Contract
Where processing is necessary to fulfil an order, booking or other agreement with you, or to take steps at your request before entering into an agreement.
Consent
Where you have actively agreed to a particular use of your information, such as subscribing to a newsletter or accepting certain cookies.
Legitimate Interests
Where processing is reasonably necessary for the operation, administration, security or improvement of our website and business, provided those interests do not override your rights.
Legal Obligation
Where we are required to retain or process information to comply with applicable law, taxation, accounting or regulatory requirements.
Where we rely on consent, you may withdraw that consent at any time.
5. Payments and Stripe
Payments made through SarahBassBooks.com may be securely processed using Stripe.
When you make a purchase, Stripe may process information necessary to complete the transaction, including:
Your name.
Email address.
Billing information.
Delivery information where applicable.
Payment method information.
Transaction amount.
Payment status.
Refund or dispute information.
We do not intentionally store your complete credit or debit card details on SarahBassBooks.com. Payment card information is handled through Stripe's secure payment infrastructure.
We may receive limited information from Stripe confirming your transaction, such as your name, contact details, amount paid, payment status and transaction reference.
Stripe processes personal information in accordance with its own privacy practices.
6. Orders and Deliveries
Where you purchase physical products, we may use your personal information to process and deliver your order.
We may share relevant information, such as your name and delivery address, with postal, courier, fulfilment or distribution providers where this is necessary to complete your order.
These organisations will only receive information reasonably required to provide the relevant service.
7. Courses, Coaching, Mentoring and Workshops
If you register for a course, workshop, coaching session, mentoring programme or other service, we may process information necessary to:
Register your booking.
Contact you about the service.
Provide joining instructions or learning materials.
Manage payments.
Maintain appropriate attendance or administrative records.
Respond to questions relating to your booking.
Please avoid providing sensitive personal information unless it is genuinely required and has been specifically requested.
8. Email Marketing and Newsletters
Where you choose to subscribe to newsletters, book updates or other marketing communications, we may use your name and email address to contact you.
You can unsubscribe at any time by:
Selecting the unsubscribe option within an email; or
Contacting us directly.
We will not automatically add you to a marketing list simply because you have made a purchase or submitted an unrelated enquiry unless the law permits us to do so and appropriate choices have been provided.
9. Cookies and Similar Technologies
SarahBassBooks.com may use cookies and similar technologies.
Some cookies are necessary for functions such as:
Website security.
Shopping baskets.
Checkout.
Payment processing.
Remembering essential website settings.
Other cookies may be used for analytics, marketing, social media or other non-essential functions.
Where consent is legally required, non-essential cookies will not be activated until you have been given an appropriate opportunity to accept or reject them.
Visitors should be able to manage their cookie choices through the website's cookie consent system.
The exact cookies used on the website should be identified within the website's Cookie Policy or Cookie Settings.
10. Who We May Share Information With
We do not sell your personal information.
Where necessary, information may be shared with trusted third parties, including:
Stripe and other payment service providers.
Website hosting providers.
Website developers and technical support providers.
Email and newsletter providers.
Postal, courier and fulfilment companies.
Course or booking platforms where applicable.
Analytics providers where appropriate consent has been obtained.
Accountants and professional advisers.
Government, tax or regulatory authorities where legally required.
Fraud-prevention or security providers where necessary.
Third parties should only receive the information reasonably required to perform their services.
11. Third-Party Websites and Social Media
Our website may contain links to external websites, including:
Social media platforms.
Online booksellers.
Publishers.
Payment providers.
Event or educational platforms.
Once you leave SarahBassBooks.com, the privacy practices of the third-party website will apply.
We encourage you to review the privacy information provided by those organisations.
12. International Transfers
Some technology, payment, email, website or service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards required by applicable data protection legislation are in place.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The period will depend on the type of information and may include:
Order and financial information retained for the period necessary to meet tax, accounting and legal obligations.
Enquiry information retained for a reasonable period after the enquiry has been resolved.
Booking information retained for administrative, financial and legal purposes.
Marketing information retained until you unsubscribe or your details are no longer required.
Website security records retained for an appropriate security and operational period.
When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.
14. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information from:
Unauthorised access.
Accidental loss.
Misuse.
Alteration.
Disclosure.
Destruction.
However, no internet-based system can guarantee absolute security.
15. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
Ask what personal information we hold about you.
Request a copy of your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of information in certain circumstances.
Request restriction of processing.
Object to certain processing.
Request transfer of certain information where applicable.
Withdraw consent where processing is based on consent.
Some rights are subject to legal conditions and exceptions.
To exercise your rights, contact us using the details provided in this Privacy Policy.
16. Complaints
If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
17. Children
This website is intended primarily for adults.
We do not knowingly collect personal information directly from children where parental or guardian consent would be legally required.
If services are later specifically developed for children or young people, additional privacy arrangements may be introduced.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology or legal obligations change.
The most recent version will be published on SarahBassBooks.com together with the date it was last updated.
19. Contact Us
For privacy enquiries, please contact:
Sarah Bass / Amberly Solutions Limited
Website: https://sarahbassbooks.com
Email: coaching@sarahbassbooks.com
Correspondence Address: Gloucester House,23a London Road Peterborough PE2 8AN.
© 2026 Sarah Bass. All Rights Reserved.