Terms & Conditions
Welcome to SarahBassBooks.com.
These Terms & Conditions apply to your use of this website and, where applicable, to products and services purchased directly through the website.
Please read them carefully before placing an order or making a booking.
By using this website or purchasing a product or service, you agree to be bound by these Terms & Conditions together with our Privacy Policy and any additional terms displayed at the point of purchase.
Nothing in these Terms affects your statutory rights as a consumer.
1. About Us
SarahBassBooks.com is the official website of:
Sarah Bass – Author, Care Provider, Care Manager, Mentor and Educator
Seller/Trading Name: Sarah Bass Amberly Solutions Limited
Website: https://sarahbassbooks.com
Email: Support@sarahbassbooks.com
Correspondence Address: Gloucester House, 23A London Road Peterborough PE2 8AN
Throughout these Terms, “we”, “us” and “our” refer to the person or business identified above.
2. Products and Services
Products and services offered through the website may include:
Printed books.
eBooks and digital downloads.
Workbooks and educational resources.
Online and in-person courses.
Workshops.
Coaching.
Mentoring.
Speaking engagements.
Educational programmes.
Other related products or services.
Availability may change from time to time.
3. Product and Service Information
We aim to describe our products and services clearly and accurately.
Images of physical products are for illustration purposes, and minor differences in colour, appearance or presentation may occur depending on printing processes or screen settings.
Details relating to courses, workshops, coaching and mentoring will be provided on the relevant website page or booking information.
4. Prices
Prices will be displayed on the website before an order is completed.
Where applicable, the checkout will also display:
Delivery charges.
Taxes.
Additional agreed charges.
The total amount payable.
We reserve the right to change prices for future purchases.
A price change will not normally affect an order that has already been accepted and confirmed.
If an obvious pricing error occurs, we may contact you before accepting or fulfilling the order.
5. Placing an Order
Before submitting an order, you will be given an opportunity to review the information entered and correct errors where appropriate.
The checkout process will make clear when you are placing an order that involves an obligation to pay.
By placing an order, you confirm that:
You are legally capable of entering into the transaction.
The information you have supplied is accurate.
You are authorised to use your selected payment method.
You agree to pay the total amount shown at checkout.
You have read and accepted the applicable Terms & Conditions.
Submitting an order does not necessarily mean that it has been accepted.
6. Order Confirmation
After a successful order, we will normally send an electronic confirmation to the email address you provide.
The confirmation may include:
Details of your purchase.
The amount paid.
Delivery or access information.
Relevant cancellation information.
Any additional terms that apply to the product or service.
Please ensure that the email address supplied at checkout is correct.
7. Payments
Payments through SarahBassBooks.com may be processed securely by Stripe or PayPal.
Stripe/Paypal may accept various payment methods depending on what is available through the website at the time of purchase.
We do not intentionally store complete card details on our website.
Payment must normally be successfully authorised before an order, booking or digital purchase is confirmed.
We may decline or cancel an order if:
Payment cannot be authorised.
Fraud or misuse is reasonably suspected.
A product or service is unavailable.
An obvious pricing error has occurred.
Information necessary to fulfil the order is incomplete or inaccurate.
If we cancel an order after taking payment, an appropriate refund will be made.
8. Physical Books and Other Goods
Where you purchase a physical book or other goods directly from SarahBassBooks.com, delivery costs and available delivery options will be shown before you complete your order.
We aim to dispatch orders within the timescale indicated at checkout or in your order confirmation.
Unless another delivery period has been agreed, applicable UK distance-selling rules generally require goods to be delivered within 30 days.
We are not responsible for delays caused by circumstances genuinely outside our reasonable control, although we will take reasonable steps to resolve delivery problems.
9. Cancelling an Online Order for Physical Goods
For most physical goods purchased online, UK consumers have a statutory right to change their mind.
You should normally inform us that you wish to cancel within 14 days after receiving the goods.
After notifying us, you normally have a further 14 days to return the goods.
You do not need to provide a reason for exercising your statutory cancellation right.
To cancel, contact:
Email: support@sarahbassbooks.com
and provide sufficient information for us to identify your order.
Certain goods may be excluded from change-of-mind cancellation rights where the law provides an exemption, including some personalised or custom-made products.
Your statutory rights relating to faulty, damaged or incorrectly described goods remain unaffected.
10. Returning Physical Goods
Where you cancel an eligible order, the goods should be returned within the applicable return period.
Unless we state that we will pay the return postage, the customer may be responsible for the direct cost of returning unwanted goods where legally permitted and where this has been disclosed before purchase.
You should take reasonable care of goods while they are in your possession.
We may be permitted to make an appropriate deduction where goods have been handled beyond what would reasonably be necessary to establish their nature, characteristics and functioning.
If an item is faulty, damaged or not as described, please contact us so that the appropriate remedy can be arranged.
11. Refunds for Physical Goods
Where an eligible online order is cancelled, refunds will be made in accordance with applicable consumer law.
This will normally include the purchase price and, where required, the cost of the standard delivery option.
If you selected a more expensive delivery service, any additional cost above the standard delivery charge may not be refundable.
Where you are returning goods, we may wait until the goods have been received back or appropriate evidence of return has been provided, where permitted by law.
Approved refunds will normally be returned to the original payment method.
12. Digital Products and eBooks
Digital products may include:
Digital products may include:
eBooks.
Downloadable guides.
Workbooks.
Templates.
Recorded learning materials.
Other downloadable or streamed content.
Where you request immediate access to digital content during the statutory 14-day cancellation period, the checkout process may ask you to expressly agree that:
you consent to the digital content being supplied immediately and acknowledge that, once supply or download begins, you may lose your statutory right to cancel.
Immediate digital access will only be treated as affecting cancellation rights where the applicable legal requirements have been met.
If digital content is faulty or does not conform to your statutory rights, your legal remedies remain unaffected.
13. Courses, Coaching and Mentoring
Before purchasing a course, coaching programme or mentoring service, you will be provided with information about matters such as:
The nature of the service.
Price.
Delivery format.
Dates or duration where applicable.
What is included.
Any specific booking or cancellation conditions.
Where a service contract is entered into online, a statutory cancellation period may apply.
If you specifically ask us to begin providing a service during an applicable cancellation period, you may be asked to make an express request for early performance.
If you then cancel after the service has begun, you may be required, where permitted by law, to pay a reasonable proportion for the services already provided.
Where a service has been fully performed during the cancellation period following the necessary request and acknowledgement, statutory cancellation rights may end in accordance with applicable law.
14. Workshops and Events
Individual workshops or events may have specific booking, transfer or cancellation terms depending on:
Venue arrangements.
External costs.
Event dates.
Materials supplied.
The nature of the event.
Any specific terms will be displayed or provided before booking where they differ from these general Terms.
Nothing in an event cancellation policy will remove statutory consumer rights where those rights apply.
If we cancel an event, workshop or programme for which you have paid, we will normally offer an appropriate refund or alternative arrangement.
15. Coaching and Mentoring Disclaimer
Coaching and mentoring are intended to provide education, encouragement, guidance and professional or personal-development support.
They are not substitutes for regulated:
Medical treatment.
Mental-health treatment.
Legal advice.
Financial advice.
Clinical assessment.
You remain responsible for your own decisions and actions.
16. Educational and Informational Content
Books, blogs, courses, videos, downloadable materials and other website content are provided for general educational and informational purposes.
Content concerning health and social care, wellbeing, caregiving, leadership, digital wellbeing or personal development is not intended to replace individual professional advice where such advice is required.
17. Refunds for Services and Digital Products
Refund rights depend on:
The type of product or service.
Whether delivery or performance has begun.
Whether legally required consent for early supply has been obtained.
Whether the service has been partly or fully performed.
The reason for the refund request.
Applicable consumer law.
Where you have a statutory right to a refund, that right will be honoured.
Approved refunds will normally be made through the original payment method, including Stripe where applicable.
18. Failed Payments, Chargebacks and Disputes
If a payment fails or is reversed, disputed or subject to a chargeback, we may contact you to resolve the matter.
Where payment has not successfully been completed, access to unpaid products or services may be withheld or suspended where lawful.
This does not affect any statutory rights you may have.
19. Intellectual Property
Unless otherwise stated, the original materials appearing on SarahBassBooks.com are owned by or licensed to Sarah Bass.
These may include:
Books and written content.
Course materials.
Workbooks.
Downloadable resources.
Graphics.
Branding.
Photographs.
Videos.
Training resources.
Website text.
Materials are protected by applicable copyright and intellectual-property laws.
Purchasing a book, course or digital resource gives you the right to use that material for its stated personal or permitted purpose. It does not transfer copyright ownership to you.
Unless written permission has been obtained, you must not:
Reproduce substantial content.
Resell digital materials.
Upload paid resources to file-sharing websites.
Distribute course materials to others.
Copy materials for commercial use.
Remove copyright notices.
Present Sarah Bass's work as your own.
20. External Retailers and Websites
Some books or services may also be available through external retailers or platforms.
If you follow a link and complete your purchase on another company's website, your transaction will be governed by that company's:
Terms and conditions.
Payment arrangements.
Delivery policies.
Returns policy.
Privacy policy.
We are not responsible for the operation of third-party websites.
21. Website Availability
We aim to keep SarahBassBooks.com available and functioning correctly.
However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of:
Maintenance.
Security updates.
Technical problems.
Hosting issues.
Circumstances outside our reasonable control.
22. Acceptable Use
You must not use this website:
For unlawful or fraudulent purposes.
To gain unauthorised access to systems or accounts.
To distribute malware or harmful software.
To interfere with website security.
To misuse contact forms.
To infringe intellectual-property rights.
To send threatening, abusive, discriminatory, defamatory or unlawful material.
We may restrict website access where misuse is identified.
23. Limitation of Liability
We take reasonable care in preparing and providing our website, products and services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer law.
Subject to those protections, we are not responsible for losses resulting solely from reliance on general educational or informational website content where individual professional advice should reasonably have been sought.
24. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
Our website may also provide separate cookie information or cookie-management settings.
25. Complaints
If you are unhappy with a product, service, order or booking, please contact us in the first instance so that we have an opportunity to resolve the matter.
Contact:
Email: itsupport@sarahbassbooks.com
Please include your name, order or booking reference where applicable and a brief description of the issue.
26. Changes to These Terms
We may update these Terms & Conditions when our website, products, services or legal obligations change.
The version applying to your transaction will generally be the version in force when your order or booking was made.
The latest version will be available on SarahBassBooks.com.
27. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply to you.
Nothing in this clause removes any legal rights a consumer may have to bring proceedings in another part of the United Kingdom where applicable.
28. Contact
For questions about these Terms & Conditions, purchases, refunds or bookings, please contact:
Sarah Bass: Amberly Solutions Limited
Website: https://sarahbassbooks.com
Email: coaching@sarahbassbooks.com
Correspondence Address: Gloucester House, 23A London Road, Peterborough PE2 8AN
© 2026 Sarah Bass. All Rights Reserved.